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FAQ

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Medical records review varies based on the number of pages, type of case, relevant details inclusion, complexity. We provide the accurate estimate based on the pages & complexity of the case, estimate cost will be provided using estimation tool for the requested services. Right service at right price!

Once we receive the medical records, our initial case screening team will do a quick case analysis and will be able to provide the work plan and estimate hours using estimation tool within a business day. The estimate depends on the case focus time period, quality of the medical records and the level of details available in the provided medical records. We will start the work only after your approval of the work plan and estimate pricing.

Our support team will work for 24 hours based on shift basis to support/clarify the doubts of our valuable customers.

We do not charge any fee for portal as a service and its free of cost for our valuable customers.

We strictly follows HIPAA guidelines. We are using separate dedicated storage platform for each clients. It is secured and encrypted.

Medical Chronologies and other support services are provided by Indian doctors/medical and paramedical professionals who have graduated from privileged UK/US universities and who are under current medical practice. We have a panel of MD physicians, nurses, therapist medical and other paramedical medical professionals to focus on different types of cases

Our usual turnaround time is 5 business days and we could also expedite the service as per need basis with no extra cost. Once we receive the medical records, our initial case screening team will do a quick case analysis and will be able to provide the work plan and estimate hours within a business day. The estimate depends on the case focus time period, quality of the medical records and the level of details available in the provided medical records. We will start the work only after your approval of the work plan and estimate pricing.

We have proper physical, administrative, and technical safeguards in place to keep PHI and ePHI secure. We have the Zecure portal for secure file transfer and storage.

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